Tax Day: IRS Left Fewer Taxpayers on Hold This Year

The average wait time to speak to a representative dropped 85% this tax season, officials said.

The Internal Revenue Service has announced that it will no longer be dropping calls.

Compared to the same period in 2016, the agency handled 2.4 million additional taxpayer calls this year with live assistance. Wait times have dropped to just four minutes from 27 minutes of sitcom length a year earlier.